FAQ

Do I really get the camera for two weeks?

Our rentals start with two-week time periods. But this includes shipping times, which means you won't get your camera until several days into your rental period, and you'll have to send your camera back a bit before it ends, too.


Why does shipping cut into rental times?

There are a few ways we could have done this, but we're somewhat limited by the systems we have. We've found the best way is to simply price well and make it worthwhile. Our two-week rentals were really set up so if you're really in a pinch and just need it for a few days, you can save a bit by going that route. Alternatively, two-week rentals make the rental period more flexible (before, every rental was from the first through the 30th/31st; but now you can do the 15th through the 14th of the following month, too). To add shipping times, we'd have to offer daily scheduling, which we just can't do yet. This also simplifies the process on our end, which saves you money.


How is it so cheap?

If you count out the number of days you get the camera (especially for the longer-term rentals), you might realize it's no more than a couple dollars a day for most cameras. And yes, that's a bit insane! But we realized we could do it, and maybe in doing so could also open up film photography to a whole other group of people! Of course, the secret is in doing long-term rentals. But we've found that by the time you get to know your camera, it's hard to part with it after just a day or two anyway. Realistically, having a camera with you for several weeks is a much better way to get to know it and to use it to its full advantage.


When will my rental arrive?

We send tracking information once every item ships. Our goal is to have the rental to you by the sixth day into your rental period at the latest. The usual time period is about 1-4 days, however. So if your rental begins on the 1st, you could hope to get it by the 2nd through 4th, but it would almost surely arrive by the 6th. Keep in mind you may have to plan up to six days in advance in order to ship your rental back to us on-time with standard ground shipping. Of course, you can always expedite the shipping on your return as well.


My order will almost surely arrive by the 6th day of my rental period?

We cannot guarantee delivery times. But if your rental does arrive later than we like it to, we will pro-rate the lost day(s) upon request.


I missed my package but wanted to shoot today. What can I do?

We require signatures at the time of delivery for a variety of reasons. Because many can't (and don't to) be waiting around all day for a shipment to come at some point, we highly recommend requesting having the package delivered to the nearest shipping facility (USPS, FedEx, or UPS) to your address. If you request this upon checkout, we will take care of finding which one that is and arranging this. This way, while you will have to pick up the package, it will be nearby and will let you pick it up any hour that day (or the next, etc.) at your convenience. If you miss a package delivery to your home, in most cases, the carrier will simply try the next day, and the next... It will take at least one business day to change this after-the-fact, which is another reason why we highly recommend simply choosing this option to begin with.


Can I take the camera out of the country?

We require insurance or a deposit on most rentals because you're responsible for the gear until it gets back to us. Our renters have taken our cameras to nearly every continent (almost there!). Wherever you take your gear during your rental period...that's up to you! Maybe even tell us about it and share some pics!


What happens if I return my gear late?

We charge a late daily late fee for late shipments and reserve the right to also charge an extra rental period or more to compensate a following renter for his or her lost time. Please read our Late Shipments page for more information on returning your gear late.


What happens if I break or lose a camera that doesn't require a deposit?

Until we receive the gear back in our hands, you are responsible for anything that might happen to the camera. We reserve the right to charge your method of payment should there be damages or losses from any rental for which you take responsibility. Should we have issues charging your method of payment, we expect you will check out online with the appropriate fees after being contacted. Unpaid loss or damage fees is theft and will be treated accordingly.


What happens if I break camera, but you don't notice and already refunded my deposit?

We do our best to refund deposits as quickly as possible after a cursory inspection. Additional, full inspections may take up to two weeks from the date we receive the camera, during which time we may still require you to pay for any damage we find due to misuse/abuse, etc.