Returns + Exchanges

Rentals

You are welcome to return your rental early at any time. If you choose to do so, however, we cannot offer a refund of any kind, as the camera was rented/reserved for the full rental period. We recommend making the most of your rental experience by planning shooting experiences throughout the duration of your rental.

In all cases, you may receive a full refund within 24 hours for any order that has not yet shipped. If you put in an order for a camera rental AND your order is within one week of your rental period start date, you have 24 hours to request a full refund IF and ONLY IF the camera has not yet shipped to you. After 24 hours, your rental fee is non-refundable. Renters cancelling orders more than two weeks before the start date of the rental period will receive a 75% future rental credit.

We don't want to stiff you. And we won't. Work with us and we'll do the same. As always, you never know what asking nicely will get you.

Products

Most physical items purchased cannot be refunded once shipped unless they are defective. We insure and manually verify all shipments before they go out, so we have not had such issues yet; but in the event of a defective item, we have 7-day notification period. If your return is approved, you have an additional 7 days to return the item for an exchange that will be sent within 7 days of receipt of the original. We reserve the right to provide either a replacement or a refund. Returns for working and/or non-defective items incur a 20% restocking fee, and return shipping will not be refunded.

Film products and other “perishables” cannot be returned or refunded once mailed. Please inquire before ordering if you have any questions.

Rentals

Exchanging an item for another camera involves the return of the current camera and a separate rental of a new camera once we receive the one you had out.

If we make a mistake for any reason, we will do our best to correct it as quickly as possible and will make up for our mistakes where possible, but at our discretion.

Products

All “non-perishable” products (i.e. not film, etc.) can be exchanged anytime for another item. However, shipping costs will not be refunded and new shipping costs may need to be paid for sending any items for which original purchases are exchanged.