Returns + Exchanges
You are welcome to return your rental early at any time. If you choose to do so, however, we cannot offer a refund of any kind, as the camera was rented/reserved for the full rental period. We recommend making the most of your rental experience by planning shooting experiences throughout the duration of your rental.
In all cases, you may receive a full refund within 24 hours for any order that has not yet shipped. If you put in an order for a camera rental AND your order is within one week of the end of the month preceding your rental, you have 24 hours to request a full refund IF and ONLY IF the camera has not yet shipped to you. After 24 hours, your rental fee is non-refundable. For rental orders more than one week in advance, you have 24 hours to receive a full refund. You may receive a 75% future rental credit for any order cancelled more than one month before your rental period begins, but 24 hours after your order.
If various unforeseen circumstances arise, and you cannot make use of your rental, talk to us as soon as possible to get out of the 100 Words commitment (discussed in The Fine Print). We don't want to stiff you. And we won't. Work with us and we'll do the same. We're like that cool teacher that let you have extensions anytime as long as you asked for it. To be clear, that doesn't apply to rental periods of gear -- just to your 100 Words commitment. But as always, you never know what asking nicely will get you.
Exchanging an item for another camera involves the return of the current camera and a separate rental of a new camera once we receive the one you had out.
If we make a mistake for any reason, we will do our best to correct it as quickly as possible and will make up for our mistakes where possible, but at our discretion.