If We Ship Late to You:
There will be times where the person before you returned the camera late or where we are delayed on our end for a variety of reasons. We allow ourselves a one-day grace period from the shipment date (the first of the month), but if we ship much past that date, we will prorate the time lost at the beginning of the rental. Alternatively, you have the option to cancel your rental altogether if the shipment has not yet shipped and will arrive later than six days after the start of your rental period.
Keep in mind that we ship from either Chicago or Los Angeles. Shipping times for your cameras will vary based on both the shipment and arrival destinations.
Due to the fact that people may have reserved the camera for the period directly following the end of your rental period, we may not always be able to extend rentals beyond your original rental period. But we will do so upon request when and where possible if you received your camera late.
If your extension request is not based on a mistake we made, we will accommodate any request made at least six days before your rental return date if the schedule allows for it.
If You Ship Late to Us:
We need to keep the machine moving, so getting your gear back to us on time (by the last day of your rental period) is critical. Should you fail to do so, a daily fee of $15 or 15 percent of the two-week rental cost (whichever is greater) will be added to the rental and deducted from the refund of your deposit.
If your shipment is late to us due to a mistake on your shipping company's end, provide proof to us and we'll do our best to work with you on the late fees. Again, we don't want to stiff you, and we won't. But we need some ways to apply pressure for everyone equally. This late fee applies directly to fast-tracking shipping to the next renter so they don't have to receive their gear late, either. If the camera is so late that it cuts into the next renter's time, the fees also apply to any fees we prorate for that renter's lost time.
Unless we can get a hold of you and hear otherwise, we will charge for any additional expenses including any amounts up to the full value of kit replacement after three days of not receiving an item. If you know you're late, let us know. Again, we'll work with you.