Shipping + Handling
How Items Are Shipped
All shipping is done via UPS or FedEx Ground from California or Illinois. In some cases, we may use FedEx's One Rate shipping option. But items mostly ship via standard, ground shipping. All outgoing shipping is included in each rental. In some cases (i.e. for smaller items), we may find ways to ship an item at a faster speed, and your camera may arrive earlier than expected. We do not, however, guarantee this by any means. But please be prepared to receive and sign for shipments anytime within your rental period.
All items will be tracked and insured. Remember, once you sign for the package, you are signing for the camera's condition as it arrives to you. Once signed, you affirm that it is in good working order (we check all of our cameras before they're shipped out). If the box looks unfairly treated, contact the shipping company and/or Film Objektiv and help us file a complaint if there is damage to the camera.
When Items Are Shipped
Items ship around the first rental day and are expected to be returned by the last. This is currently the only way we can do it for our system. When and where possible, your item might arrive earlier than expected, too.
Return shipping is the renter's responsibility. Whether or not you insure or provide tracking for your shipment is up to you. But it's your deposit that's at risk. Even renters of gear not requiring a deposit agree to the responsibility of the value of the camera upon checkout. We highly recommend insuring every shipped item.
You may also ship the item back to us at any time and take advantage of possible cheaper shipping options in your area, or overnight it for a last-minute return.
In terms of shipping times cutting into your rental:
Prices have already factored in the fact that your rental time is cut in part due to shipping to you as well as back to us at the end of your rental. In the unfortunate case in which a camera you have rented is received by us from a previous renter late, we will prorate any lost time over the sixth day into the rental period. For rentals that will be later and have not yet shipped, we will give you the option to cancel the order or to wait and have the extra time missing prorated and refunded to you. We cannot promise the extension of rental terms due to late arrivals to you because someone else might have a reservation after you, and that would cause a terrible domino effect (ever seen what happens when one plane is late?). But in many cases, we will use the late fees from the previous rental to expedite shipping to you for your rental, which might mitigate or eliminate any otherwise expected delays. This process will improve as we gain more inventory in the future.
Unfortunately, Film Objektiv cannot ship internationally at this time. If we get more help, interest, and gear, we will of course open the program to international applicants. It is our hope to eliminate all barriers of entry to shooting film (geography often being one of the greatest), and the possibility of inclusion of the international community will be an ongoing consideration.